Location: Malaysia
Department: Customer Service / Helpdesk Support
Responsibilities
- Providing support to the clients for JD Edwards Applications System.
- To give advice and direction, recommend solution to the issues.
- To assist with error messages and questions related to documentation.
- Problem solving and deliver work flows to ensure best practice.
- Log and take ownership of the support request through resolution or escalation.
- To maintain good customer relationship with client base.
- Proactively engaged in learning new features/functionality of other modules.
- Any other duties as and when assigned from time to time.
Requirements
- Candidate must possess at least a Degree, Post Graduate Diploma or Professional Degree in Computer or in an analytical field such as MIS, Computer Science, Logistics, Accounting or equivalent work experience.
- At least 3-5 years of experience in JD Edwards or any other ERP systems/ERP support.
- Good knowledge and support skills of JD Edwards (or other ERP system) in Finance, Manufacturing, Contract, Procurement and Inventory modules with understanding of integration with other modules.
- Ability to communicate convincingly and effectively with different parts of the organization.
- Able to work independently with minimum supervision.