New Leadership to Grow Malaysia's Global Business Services Sector

New Leadership to Grow Malaysia's Global Business Services Sector

Computerworld Malaysia / Avanti Kumar

Outsourcing Malaysia, a chapter of the National ICT industry association (PIKOM), has recently unveiled its new 2016-2017 leadership line-up to grow Malaysia's Global Business Services (GBS) sector.

Former PIKOM chairman Cheah Kok Hoong now heads the Outsourcing Malaysia (OM) committee, which foresees a CAGR (compound annual growth rate) of 10-15 percent for the local sector from 2016-2019.

The committee's focus will include talent and policy issues to help drive the nation's GBS (formerly outsourcing and shared services) business.

Cheah will be supported by deputy chairman - Shared Services, M. Pattabhiraman of UOB Centre of Excellence and deputy chairman - Outsourcing, Anthony Raja Devadoss of Kelly Outsourcing & Consulting Group. Dato' Lim Han Boon of ENVO BPO retains his position as treasurer. All Office Bearers were elected at the AGM uncontested to their positions and will serve a full term (two years).

The eight positions of Committee Members were filled by Munirah Looi of Brandt International, Jason Crimson of Kimberly Clark Regional Services (M), Edmund Eer of iTAc MSC Outsourcing, Nicholas Tay of CSC Malaysia, Paul Raymond Raj of Kannal Solutions, Alex Hee Kam Fatt of Documation, Linda Lai Pei Leng of e2 Power and Phan Yoke Hin of HDC Data Centre. Committee members will serve for one term (two years) up to 2017 and may seek re-election for an additional term upon expiry of their first term.

Time to Capitalise
Past Chairman, David Wong who has served at the helm for the past 10 years since OM's inception will continue to serve in his capacity as Chairman Emeritus.

"OM started from humble beginnings and was PIKOM's first chapter. We have certainly come a long way from 2006. Today, OM is a key opinion leader for the GBS sector which has bright prospects going forward into 2016. I look forward to continue working with the team in my new role as Chairman of the ASOCIO ASEAN Economic Community Taskforce (AADT)," said Wong.

Chairman Cheah said the time was right for the industry to capitalise on the next phase of growth as APAC emerges into prominence on the GBS radar.

"I am looking forward to my new role as there plenty of exciting developments ahead. The industry has good growth prospects but is also fraught with challenges. There is an acute need for talent and funding is also an issue. We will continue to work closely with all stakeholders, especially the government to continue developing the GBS eco-system in Malaysia," he said.

"David has done a fantastic job of taking OM from a nascent group to becoming a leading voice of the industry. I thank him for his immense contributions and dedication and also thank the past leadership teams for a job well done," added Cheah.

Created as a special interest group under PIKOM in 2006, OM was launched by then Prime Minister Dato Abdullah Ahmad Badawi. The new Committee will continue to pursue industry engagement and collaboration with educational institutions as well dialogue with the government in line with the Government's Entry Point Project 2 (EPP2).

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