Senior Account Manager (Cybersecurity, Network, IT Solutions)

Location: Malaysia
Department: Sales / Business Development

Responsibilities

  • Drive annual sales targets and achieve assigned revenue and gross profit objectives.
  • Identify, develop, and secure new business opportunities, including new customers and market expansion.
  • Promote and market the company’s IT solutions, products, and services to potential clients.
  • Develop and execute effective sales, go-to-market, and account strategies in collaboration with the Head of Sales.
  • Upsell end-to-end solutions and cross-sell the company’s portfolio of products and services.
  • Build and maintain strong relationships with existing customers, prospects, key principals, and local partners.
  • Engage with key technology principals to strengthen partnerships and support strategic deal opportunities.
  • Manage the full sales cycle, including prospecting, quotations, proposals, tenders, presentations, service order forms, and purchase order/invoice coordination.
  • Collaborate with Business Development, Finance, and other internal teams to achieve sales objectives.
  • Monitor customer accounts receivable and support payment follow-ups.
  • Maintain accurate customer and prospect databases, sales forecasts, and account progress reports.
  • Monitor market trends, competitor activities, and industry developments to identify business opportunities.
  • Ensure quality sales engagement, proposals, and compliance with company KPIs, including principal certifications.
  • Strengthen the company’s market presence, professional image, and brand reputation.

Requirements

  • Education: Bachelor’s degree in Information Technology/ Computer Science or a related technical field.
  • Experience: 3-5+ years of experience in IT solutions sales, specifically cybersecurity/ network/ cloud/ server solutions
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