Project: Bridging Trade and Exchanges Project

Client’s Needs:
Excel Force MSC Berhad is specialist in software development and ASP for financial services industry but need expertise in managing mission critical IT infrastructure that can comply with stringent SLA of uptime for server, network and security requirement from Securities commission, central bank and financial institutions. They also require low latency (very fast) network connectivity to various stock exchange points as a critical success factor on differentiating with their competitors to cater for algorithmic trading requirement as well as getting latest update from various trading exchanges.

Solution:
Hitachi Sunway Data Centre Services Sdn Bhd (formerly known as Free Net Business Solutions Sdn Bhd) helps client to manage the entire IT infrastructure system as illustrated as follows together with strategy direction on detail IT roadmap to meet their business growth plan.

1. Consulting Services to integrate service, process and governance to align with global best practice.
   • IT Service Management (ITSM) implementation in current
   • IT environment Information Security Management System (ISMS) compliance in current IT environment
2. Service Desk Services as one central location to monitor and manage entire IT operation.
   • 24x7 Service Desk Services for Level 2 and Level 3 Support
   • ITIL process management includes request, incident, change, capacity, configuration and availability.
3. Managed Services to handle immediate incident to improve services and application uptime.
   • 24x7 Remote monitoring on all IT infrastructure
   • Remote and on-site support
   • System Management
   • Backup Management Network management
   • Connectivity Management
4. Data Centre Services with high security control
   • Private vault DC room with biometric security system, motion detector and CCTV with 3 stages of physical security clearance.
5. Network Services to select the shortest route from customer's DC to various exchange points to reduce latency and improve application respond time.
   • High resiliency network connectivity to internet
   • Network connectivity to exchange points

Results:
Customer is able to focuses on their core competency to innovate on their software technology while Hitachi Sunway Data Centre Services will continuous support on their new business requirement by fully responsible on the IT strategy direction to create a wining solution to set their competitors apart. Other notable benefit includes the following; 100% successful compliance of audit process by various governance parties. Reduced incident resolution time by 50% Improved application respond time by 20%.