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Technical Consultant (Senior / Junior) - Infrastructure and Managed Services

Jakarta Selatan, Indonesia

Division: 
Responsibilities: 
  • Post-sales support
    • Perform installation, setup, and configuration of hardware such as x86-based servers, SAN and NAS storage systems, SAN switches (Fiber Channel and iSCSI), tape drives and tape libraries, LAN switches (Layer 2 and Layer 3), desktop computer and notebooks.
    • Perform installation, setup, and configuration of server and desktop operating systems, such as Microsoft Windows Server 2013 and newer, Microsoft Windows 7 and newer, Linux (Red Hat Enterprise Server, SUSE Linux Enterprise Server).
    • Upgrade hardware components such as hard disks, memory, I/O adapters in servers and storage systems.
    • Upgrade Operating Systems and install patches.
    • To find out and understand the detail requirements of configuration settings from customers before installation and configuration starts.
    • To coordinate and manage the progress of the installation and implementation of projects.
    • Produce full documentation of systems setup and configuration upon completion of job / project.
    • Provide on-site and remote support to customers to solve technical problems on products and solutions we sold to customers.
    • Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.
    • Any other duties or assignment as and when assigned by the management from time to time.
  • Pre-sales support
    • To conduct and understand requirement studies with prospects and customers.
    • To propose suitable products and specifications that address customers' and prospects' needs.
    • To present, explain, and up sell our products and solutions to customers / prospects.
    • To propose proper scope of work to install and implement the proposed products and solutions to customers / prospects.
    • Work closely with sales team to ensure deals are closed
    • Provide daily, weekly, and monthly status report and updates to customer and manager / superior on job and project.
    • Any other duties or assignment as and when assigned by the management from time to time.
Requirements : 
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, in IT related field.
  • At least 2 years’ experience in IT technical experience on servers, storage, network / cabling, or systems management.
  • Able to provide 24x7 support.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Goal-oriented, highly motivated, and good under pressure.
  • Eagerness to learn is crucial.
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