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Helpdesk Consultant (Senior / Junior) - Applications

The Pinnacle, Bandar Sunway

  • Providing support to the clients for JD Edwards Applications System.
  • To give advice and direction, recommend solution to the issues.
  • To assist with error messages and questions related to documentation.
  • Problem solving and deliver work flows to ensure best practice.
  • Log and take ownership of the support request through resolution or escalation.
  • To maintain good customer relationship with client base.
  • Proactively engaged in learning new features/functionality of other modules.
  • Any other duties as and when assigned from time to time.


Requirements : 
  • Candidate must possess at least a Degree, Post Graduate Diploma or Professional Degree in Computer or in an analytical field such as MIS, Computer Science, Logistics, Accounting or equivalent work experience.
  • At least 3-5 years of experience in JD Edwards or any other ERP systems/ERP support.
  • Good knowledge and support skills of JD Edwards (or other ERP system) in Finance, Manufacturing, Contract, Procurement and Inventory modules with understanding of integration with other modules.
  • Ability to communicate convincingly and effectively with different parts of the organization.
  • Able to work independently with minimum supervision.



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